Return & Refund Policy

Food products are perishable, so returns are limited to problems with the parcel itself. When we can help • The parcel arrived damaged, leaking or with a broken seal. • You received the wrong product or the wrong quantity. How to report an issue • Contact us on WhatsApp within 48 hours of delivery. • Share your order number and clear photographs of the parcel and product. Resolution • After reviewing the issue, our team will arrange a replacement or a refund of the affected item. • Refunds for Cash on Delivery orders are arranged directly with you. Not covered • Opened or partly used products where there is no quality issue. • Slight natural variation in colour, texture or taste between batches.